We’re here to support your business

Need a fast response? Have you tried our live chat?

This year personal visits from our sales team to job sites has not been possible, and that meant an escalation on phone support. We didn't want to compromise on our levels of service, so we introduced our popular new online chat service - delivered by human experts, not bots. Here you can get fast, personalised support, advice on our solutions and status on your orders.

Chat is currently up and running in Denmark, Norway, the Netherlands, Belgium, France, Russia, Germany, Italy and Poland. We plan to introduce it in the UK, Sweden and Finland, giving you an easy and quick way to contact us. Our customer service professional, Cindy Mofers comments, "Last week I had somebody on the chat, and I asked him, can I call you in a few minutes to explain? He was very impressed when I called right away. 'Whoa! that was so fast, was I just chatting with you?' he said."

We optimise production according to your demand!

One of our key goals was to maintain our track record for 98% stock availability because we know that you rely on us to deliver what you need on time.

To achieve this, Robert Barten, who oversees production, drew heavily on market knowledge and real-time analytics from his team of professional supply chain coordinators in different countries.

Using this knowledge, our team was able to:

• Take advantage of the fact that our five factories are distributed to manufacture products close to our key markets
• Harmonise production across Rockfon factories
• Move production across product groups
• Balance demand and meet sales requirements.

Our commitment to stock availability not only benefited our customers during the pandemic, but it also represents the experience we want every Rockfon customer to have when they do business with us.

Exciting plans ahead

Quality and service are two key attributes in our vision at Rockfon. From the factory floor to the products we design and the way we deliver them, we will continue to listen to you and find ways to partner with you to add value to your business and support your needs.
Moving forward, we plan to:

• Keep stock in our warehouses close to the markets you work in
• Expand online chat for quick service response
• Increase phone calls to customers
• Provide support with your quotes
• Provide acoustic support